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Payments and Refund Policy

Last updated May 7, 2026

Effective Date: May 7, 2026

Celebrity Response LLC

131 19th St, Toledo, Ohio 43604

https://celebrityresponse.app

info@celebrityresponse.app

This Payments and Refund Policy ("Policy") governs all payment transactions, refunds, chargebacks, Credits, creator payouts, and related financial matters on the Celebrity Response platform ("Platform"), including its web app, iOS app, and Android app, owned and operated by Celebrity Response LLC ("Celebrity Response," "we," "us," or "our"). This Policy is incorporated into and forms part of the Celebrity Response Terms of Service ("Terms of Service"). Capitalized terms not defined in this Policy have the meanings assigned to them in the Terms of Service.

By using the Platform and making or receiving payments through it, you agree to be bound by this Policy. If you do not agree to this Policy, you must not use the Platform's payment features. For additional payment provisions, please refer to Section 9 of the Terms of Service.

  1. Overview
    1. This Policy applies to all Users and Creators who make purchases, receive payments, or otherwise engage in financial transactions through the Platform, whether through Apple App Store in-app purchases (Apple IAP), Google Play Store in-app purchases (Google Play IAP), or traditional payment methods, including without limitation subscriptions, Credit purchases, paid messages, personalized experiences, Deals, Book a Call requests, In-Person Party bookings, Shop purchases, and other paid content or services available through the Platform's web app, iOS app, or Android app.
    2. Celebrity Response reserves the right to modify this Policy at any time. Changes will be posted on the Platform and will take effect upon posting unless a later effective date is specified. Your continued use of the Platform's payment features after the posting of changes constitutes your acceptance of the modified Policy.
    3. This Policy should be read in conjunction with the Terms of Service (particularly Section 9, Payments) and the Rewards Policy. In the event of any conflict between this Policy and the Terms of Service, the Terms of Service shall prevail.
  2. Payment Processing
    1. The Platform supports two payment channels: (a) in-app purchases processed through Apple App Store (Apple IAP) or Google Play Store (Google Play IAP) for subscriptions, Credits, and other in-app transactions; and (b) traditional payment methods processed through third-party payment processors for direct-charge transactions such as Book a Call requests, Deals, In-Person Party bookings, and Shop purchases. Celebrity Response does not directly process, store, or retain any payment card data. The handling of your payment information is subject to the terms, conditions, and privacy policies of the applicable app store or third-party payment processor.
    2. By making a purchase on the Platform, whether through an app store or a third-party payment processor, you authorize the applicable payment provider to charge your selected payment method for the total amount of your transaction, including any applicable fees, taxes, or other charges disclosed at the time of purchase.
    3. All direct-charge transactions on the Platform are conducted in United States Dollars (USD) unless otherwise specified at the time of the transaction. In-app purchases processed through Apple IAP or Google Play IAP are subject to the pricing and currency policies of the applicable app store.
    4. You are responsible for maintaining a valid and current payment method on your account, whether through an app store or directly on the Platform. If your payment method is declined, expires, or is otherwise invalid, Celebrity Response may suspend your access to paid features or content until a valid payment method is provided. Celebrity Response is not responsible for any fees, charges, or penalties imposed by your financial institution or app store in connection with declined or failed transactions.
    5. Celebrity Response may use fraud detection and prevention measures in connection with payment transactions. Celebrity Response reserves the right to decline, delay, or cancel any transaction that it suspects, in its sole discretion, may be fraudulent, unauthorized, or in violation of the Terms of Service or this Policy.
    6. The following transaction types are processed through Apple IAP or Google Play IAP: (a) Creator subscriptions at monthly tiers set by each Creator; (b) Credit purchases, which may then be used for paid messages, direct messages, Lives (Online Party), and one-time content such as posts and music; and (c) any other in-app transactions designated by Celebrity Response from time to time.
    7. The following transaction types are processed through traditional payment methods (credit card, debit card, or other payment methods available on the Platform): (a) Book a Call requests; (b) Deals (service requests between Users and Creators); (c) In-Person Party bookings; (d) Shop purchases; and (e) any other direct-charge transactions designated by Celebrity Response from time to time.
  3. Platform Fees
    1. Celebrity Response charges platform fees, commissions, service fees, processing fees, and/or transaction fees in connection with transactions facilitated through the Platform. Platform fees vary by transaction type and are communicated to Creators through their Creator dashboard, Creator Terms, or separate Creator agreements. The specific fee rates applicable to each transaction type are subject to change and are disclosed to Creators separately.
    2. Fee rates and structures applicable to Creators are disclosed through the Creator dashboard, Creator Terms, or separate Creator agreements. Fees applicable to Users, including any service fees or transaction fees associated with in-app purchases or direct-charge transactions, will be disclosed at the time of the transaction prior to the User confirming the purchase. App store fees and commissions imposed by Apple or Google on in-app purchases are separate from Celebrity Response's platform fees.
    3. Celebrity Response reserves the right to change its fee rates and structures at any time. Celebrity Response will provide at least thirty (30) days' advance notice of any fee changes to affected Creators. Updated fee schedules will be communicated through Creator accounts, the Creator dashboard, or the Platform prior to taking effect.
    4. Platform fees are deducted from Creator earnings or payouts before disbursement. The net amount payable to a Creator after deduction of applicable fees will be reflected in the Creator's account dashboard.
    5. Users may be charged processing fees, service fees, or transaction fees in addition to the purchase price of content or services. For in-app purchases, additional fees may be imposed by the applicable app store. Any fees charged by Celebrity Response will be clearly disclosed prior to the User completing the transaction.
    6. "Credits" are a virtual platform currency that Users may purchase through Apple IAP or Google Play IAP for use within the Platform. Credits may be used to access certain paid features, content, and interactions on the Platform, including but not limited to paid messages, direct messages, Lives (Online Party), one-time content such as posts and music, and submitting Deal requests to Creators. Each Creator sets the Credit cost for receiving Deal requests on their profile, and the applicable Credit amount is deducted from the User's balance upon submission of a Deal request. The specific features and content available for purchase with Credits may change from time to time at Celebrity Response's sole discretion.
    7. Credits are not tied to any fixed exchange rate with the United States Dollar or any other currency. The pricing of Credit packages, the number of Credits required for specific features or content, and the rates at which Credit activity is used to calculate Creator payouts are all determined by Celebrity Response in its sole discretion and are subject to change at any time without prior notice to Users.
    8. Credits have no cash value and are non-refundable once purchased. Unused Credits may not be redeemed for cash, transferred to any other account, or converted back to any form of currency. Refunds for the underlying in-app purchase transaction through which Credits were acquired may be subject to the refund policies of the applicable app store (Apple App Store or Google Play Store), which are separate from and in addition to this Policy.
    9. Credits are non-transferable. Users may not sell, trade, gift, or otherwise transfer Credits to any other User or third party. Any attempt to transfer Credits in violation of this provision may result in the forfeiture of the Credits and suspension or termination of the User's account.
    10. Credit balances are subject to expiration in accordance with the Platform's rules as communicated to Users through the Platform. Celebrity Response reserves the right to establish, modify, or remove Credit expiration periods at any time.
    11. Credits do not constitute currency, legal tender, stored value, or property of any kind. The purchase of Credits does not create a deposit account, stored-value account, or any form of financial instrument. Credits represent a limited, non-exclusive, non-transferable, revocable license to access certain Platform features, subject to the Terms of Service and this Policy.
    12. Creators do not receive Credits as compensation. For Credit-based transactions, Creators receive monetary payouts calculated based on Credit activity at rates determined by Celebrity Response and communicated separately to Creators through the Creator dashboard or Creator Terms. The relationship between Credits spent by Users and monetary payouts to Creators is not a direct conversion, and payout rates are subject to change at Celebrity Response's sole discretion.
    13. Celebrity Response reserves the right to modify, suspend, or discontinue the Credits system, in whole or in part, at any time and for any reason, with or without notice. In the event of discontinuation, Celebrity Response will determine, in its sole discretion, the treatment of any outstanding Credit balances.
  4. Purchases and Refunds
    1. ALL SALES ARE FINAL. All purchases made through the Platform, whether through Apple IAP, Google Play IAP, or traditional payment methods, including but not limited to subscriptions, Credit purchases, paid messages, personalized experiences, Deals, Book a Call requests, In-Person Party bookings, Shop purchases, and any other paid content or services, are final. Refunds are not guaranteed and are granted solely at the discretion of Celebrity Response, subject to the additional provisions of this Section regarding in-app purchases and Credits.
    2. Celebrity Response may, in its sole and absolute discretion, approve, partially approve, or deny any refund request. The decision of Celebrity Response regarding refunds is final and not subject to appeal.
    3. Credits are non-refundable once purchased. Unused Credits may not be redeemed for cash, converted back to any form of currency, or transferred to any other account. In the event a User's account is terminated, any remaining Credit balance will be forfeited. Refunds for the underlying in-app purchase through which Credits were acquired may be subject to the refund policies of the applicable app store (Apple App Store or Google Play Store), which are administered by Apple or Google, as applicable, and are separate from this Policy.
    4. In addition to purchases of Credits, certain Platform features require the expenditure of Credits as a condition of use. Submission of a Deal request requires Credits in an amount determined by the Platform. The Credit cost for Deal request submission is a fee for the submission itself, not a payment for services, and is non-refundable regardless of the outcome of the Deal request, including rejection, non-response, or expiration.
    5. For transactions processed through Apple IAP or Google Play IAP (including subscriptions and Credit purchases), refunds may be subject to the refund policies of the applicable app store in addition to this Policy. Users seeking refunds for in-app purchase transactions should first contact Celebrity Response through the Platform. If the refund relates to a billing issue governed by the app store (such as an unauthorized charge to the app store account), Users may also contact the applicable app store directly in accordance with that store's refund procedures.
    6. The following circumstances may be considered for a discretionary refund, subject to Celebrity Response's sole determination:
      1. a verifiable Platform error that resulted in an incorrect charge;
      2. duplicate charges for the same transaction;
      3. technical failures on the Platform that prevented delivery of purchased content or services; or
      4. other circumstances that Celebrity Response determines, in its sole discretion, warrant a refund.
    7. The following are NOT eligible for refunds under any circumstances:
      1. content that has been accessed, viewed, downloaded, or otherwise consumed;
      2. interactions or experiences that have been completed or partially completed;
      3. Creator non-performance, unavailability, or dissatisfaction with Creator content (such disputes are between the User and the Creator as described in Section 8 of this Policy), including any Credits spent in connection with such transactions;
      4. subscription periods that have already commenced, including partial periods, whether paid through an app store or directly through the Platform;
      5. purchases where the User simply changes their mind after completing the transaction;
      6. Credits that have been purchased, whether or not they have been used, redeemed, or have expired; and
      7. Credits expended to submit a Deal request, regardless of whether the Creator accepts, declines, does not respond to, or allows the Deal request to expire. The Credit cost for Deal request submission is a non-refundable platform fee for the submission of the request itself and does not constitute payment for any service to be provided by the Creator.
    8. To request a refund for a direct-charge transaction, Users must submit a refund request through the Platform or by contacting Celebrity Response at info@celebrityresponse.app within thirty (30) days of the date of the original purchase. Refund requests submitted after the thirty (30) day deadline will not be considered. For in-app purchase transactions, Users should first contact Celebrity Response; however, app store refund policies and deadlines may also apply.
    9. If a refund is approved by Celebrity Response, the refund may be issued, at Celebrity Response's sole discretion, by one or more of the following methods:
      1. credit to the original payment method used for the purchase;
      2. credit to the User's Platform account balance; or
      3. such other method as Celebrity Response determines to be appropriate.
    10. Approved refunds will be processed within five (5) to ten (10) business days following the date of approval. The time required for the refund to appear in the User's account may vary depending on the User's financial institution and payment method.
  5. Chargebacks
    1. Users are strongly encouraged to contact Celebrity Response at info@celebrityresponse.app to resolve any payment concerns before initiating a chargeback or dispute with their payment provider. Filing a chargeback with a payment provider without first submitting a refund request through the Platform may result in immediate suspension or termination of the User's account.
    2. If a User initiates a chargeback or payment dispute with their payment provider for a transaction completed through the Platform, the User shall be liable for all chargeback fees, processing costs, administrative fees, and any other costs or expenses incurred by Celebrity Response in connection with the chargeback, including costs of investigation, response, and dispute resolution.
    3. Celebrity Response reserves the right to take any or all of the following actions in response to a chargeback:
      1. suspend or terminate the User's account;
      2. dispute the chargeback with the payment provider and provide evidence of the transaction;
      3. recover the disputed amount plus all fees and costs from the User's account balance, any pending payouts, or future transactions;
      4. offset chargeback costs against any account balances, credits, or amounts otherwise owed to the User; and
      5. pursue collection of all amounts owed through any lawful means.
    4. Accounts with excessive chargebacks (as determined by Celebrity Response in its sole discretion) or chargebacks that are determined to be fraudulent may be permanently terminated without prior notice. Celebrity Response reserves the right to report suspected fraudulent chargeback activity to applicable law enforcement authorities.
  6. Subscriptions and Auto-Renewal
    1. Certain content and features on the Platform are available on a subscription basis. Subscriptions are processed through Apple IAP or Google Play IAP, as applicable, at monthly tiers set by each Creator. By purchasing a subscription, you agree that your subscription will automatically renew at the end of each billing period in accordance with the auto-renewal policies of the applicable app store until you cancel.
    2. At the time of each renewal, you will be charged at the then-current subscription rate through the applicable app store. Subscription rates are set by Creators and may change. Any rate changes will be communicated to you through the app store or the Platform prior to your next renewal date, in accordance with the applicable app store's policies.
    3. To avoid being charged for the next billing period, you must cancel your subscription before the renewal date. Cancellation must be initiated through the applicable app store's subscription management settings (Apple App Store or Google Play Store). Cancellation may also be initiated through the Platform where available, but Users are responsible for confirming cancellation through their app store account. Cancellation will take effect at the end of the current billing period, and you will continue to have access to the subscription content through the remainder of the period for which you have already been charged.
    4. No prorated refunds will be issued for any partial subscription period. If you cancel a subscription mid-period, you will retain access through the end of the current billing period but will not receive a refund for any unused portion. Refunds for subscription transactions may be subject to the refund policies of the applicable app store in addition to this Policy.
    5. Where required by applicable law, Celebrity Response will provide clear and conspicuous disclosure of automatic renewal terms prior to your initial subscription purchase, including the subscription price, billing frequency, and cancellation procedures. Celebrity Response will obtain your affirmative consent to the automatic renewal terms before processing your subscription. Auto-renewal disclosures and consent mechanisms may be provided through the applicable app store in accordance with that store's requirements.
    6. In compliance with the California Automatic Renewal Law (California Business and Professions Code Section 17600 et seq.) and similar state laws, Celebrity Response will:
      1. clearly and conspicuously disclose the automatic renewal offer terms before the subscription is purchased;
      2. obtain the User's affirmative consent to the agreement containing the automatic renewal offer terms;
      3. provide an acknowledgment that includes the automatic renewal offer terms, cancellation policy, and information regarding how to cancel in a manner that is capable of being retained by the User; and
      4. provide a simple and cost-effective mechanism for cancellation, including online cancellation through the Platform.
  7. Creator Payouts
    1. Creators receive monetary payouts for transactions facilitated through the Platform, including subscriptions, Credit-based transactions, Deals, Book a Call requests, In-Person Party bookings, Shop purchases, and other monetization features. Payouts will be made on a regular schedule as determined by Celebrity Response, subject to the terms of this Section and any applicable Creator agreement. Creators do not receive Credits as compensation; for Credit-based transactions, payouts are calculated based on Credit activity at rates determined by Celebrity Response.
    2. Payouts are processed on a monthly basis, or on such other schedule as Celebrity Response may establish. Creators must meet a minimum payout threshold of fifty United States Dollars ($50.00) before a payout will be initiated. If a Creator's accrued earnings do not meet the minimum threshold, the balance will carry forward to the next payout period.
    3. Once a payout is initiated, payment will be processed within five (5) to ten (10) business days. The time for funds to reach the Creator's account may vary depending on the Creator's chosen payment method and financial institution.
    4. Payouts may be made by direct deposit (ACH), electronic funds transfer, or such other methods as Celebrity Response may offer from time to time. Creators are responsible for providing and maintaining accurate payout information in their account settings.
    5. New Creator accounts may be subject to a hold period of up to thirty (30) days before the first payout is processed. During this hold period, earnings will accrue in the Creator's account but will not be disbursed.
    6. Payout rates, including the rates at which Credit activity is converted to monetary payouts, are determined by Celebrity Response in its sole discretion and are communicated to Creators through the Creator dashboard, Creator Terms, or separate Creator agreements. Payout rates are subject to change, and Celebrity Response will provide reasonable notice of any changes to payout rates. The specific payout rates applicable to each transaction type are not publicly disclosed and are confidential between Celebrity Response and each Creator.
    7. Celebrity Response reserves the right to withhold, delay, or suspend payouts in the following circumstances:
      1. suspected or confirmed violations of the Terms of Service, this Policy, or any applicable Creator agreement;
      2. suspected fraudulent activity, including artificial inflation of earnings or manipulation of Credit-based metrics;
      3. pending disputes, chargebacks, or refund requests related to the Creator's transactions;
      4. tax withholding requirements under applicable federal, state, or local law;
      5. the Creator's failure to provide required tax documentation or valid payout information; or
      6. any other circumstances where Celebrity Response determines, in its reasonable discretion, that withholding is necessary to protect the Platform, its Users, or Celebrity Response.
    8. Creators acknowledge and agree that they are independent contractors and not employees, agents, or representatives of Celebrity Response. Nothing in this Policy or the Terms of Service creates an employment, partnership, joint venture, or agency relationship between Celebrity Response and any Creator.
  8. Creator Transactions and Marketplace Intermediary
    1. Celebrity Response acts solely as a marketplace intermediary that facilitates transactions between Users and Creators. Celebrity Response is not a party to any transaction between a User and a Creator and does not guarantee, endorse, or assume responsibility for any content, service, experience, or interaction offered or provided by any Creator. Transactions may be facilitated through in-app purchases (Apple IAP or Google Play IAP), Credits, or traditional payment methods, depending on the transaction type.
    2. Celebrity Response does not guarantee the quality, accuracy, completeness, safety, legality, or availability of any Creator content, service, or experience. Celebrity Response is not responsible for any Creator's failure to deliver content, fulfill a Deal or Book a Call request, complete an experience, or otherwise perform in accordance with a User's expectations.
    3. Payment disputes arising from transactions between Users and Creators, including disputes related to Deals, Book a Call requests, In-Person Party bookings, or Credit-based interactions, are solely between the User and the Creator involved. Celebrity Response may, but is not obligated to, assist in mediating such disputes. Any assistance provided by Celebrity Response is voluntary and does not create any obligation, liability, or responsibility on the part of Celebrity Response.
    4. Users acknowledge that their sole recourse for dissatisfaction with a Creator's content, service, or performance is directly with the Creator. Celebrity Response's discretionary refund policy set forth in Section 4 of this Policy applies only to Platform-level errors, duplicate charges, and technical failures, and does not extend to disputes regarding Creator performance. Credits spent on Creator interactions are non-refundable regardless of satisfaction with the Creator's performance.
  9. Tax Obligations
    1. Users and Creators are each solely responsible for determining, reporting, and fulfilling their own tax obligations arising from transactions conducted through the Platform. Celebrity Response does not provide tax, legal, or financial advice.
    2. Creators acknowledge that earnings received through the Platform may constitute taxable income. Celebrity Response may issue Internal Revenue Service (IRS) Form 1099 or other applicable tax reporting forms to Creators whose earnings exceed the thresholds established by applicable federal or state law.
    3. Celebrity Response may withhold taxes from Creator payouts where required by applicable federal, state, or local law, including without limitation backup withholding requirements. Creators who fail to provide required tax documentation (such as IRS Form W-9) may be subject to mandatory withholding at the applicable statutory rate.
    4. For provisions relating to the tax treatment of reward points, please refer to the Rewards Policy.
  10. Payment Disputes and Contact
    1. If you have a question, concern, or dispute regarding any payment transaction on the Platform, you should first contact Celebrity Response at info@celebrityresponse.app. Celebrity Response will make reasonable efforts to respond to payment inquiries within five (5) business days.
    2. If your dispute is not resolved to your satisfaction through direct contact with Celebrity Response, you may pursue the dispute resolution procedures set forth in Section 16 of the Terms of Service, which includes binding arbitration provisions and a class action waiver.
    3. Nothing in this Policy limits or modifies your rights under applicable consumer protection laws, including any right to dispute charges with your financial institution. However, as set forth in Section 5 of this Policy, initiating a chargeback without first attempting to resolve the matter through the Platform may result in additional fees and account action.
  11. Contact Information

For questions about this Policy, payments, refunds, or payouts, please contact us:

Celebrity Response LLC

131 19th St

Toledo, Ohio 43604

Email: info@celebrityresponse.app

Website: https://celebrityresponse.app